Customer Support Hours
Monday - Friday: 8:00am - 6.30pm
*We will do our best to get back to you within 24 business hours.
201 Monsignor O'Brien Highway Rte 28
Open Tue - Sun 11am - 6pm
Is the battery safe?
Yes. We use Sanyo cells, full copper channels, balanced charging and discharging, and a hard case with shock absorbing silicone inserts separating the cells from the exterior.
Is it street legal?
We currently do not offer a motor that complies with EU or US e-bike street regulations. Our products are for off-road private-track use only. Hermes can be integrated into a frame to produce an S-Pedelec bike, and we encourage any manufacturers who are interested to contact us!
What are the warranty terms?
The warranty for the Hermes Motor (mechanical and electronic components) is 3 years. The warranty for the Hermes Battery is 2 years.
Why is the battery in a backpack?
Our main goal in designing our motors is to provide the best possible riding experience. We tested batteries on and off the frame, and we found that moving the weight from the frame to the rider provided better weight distribution, more responsive suspension, a more agile vehicle, and a more exciting ride!
Can I install the motor myself?
Do I need to purchase new components, so that the motor can be installed on my bicycle?
The kit is all-inclusive! A Motor, a battery, charger, BB kit, backpack, and throttle. If you have a ready working bicycle, then the kit contains everything you need to convert it.
Is my bicycle suitable for a Paradox Kinetics motor?
For Press fit shells (BB-30, PF-30, BB92, BB102) an ISCG-05 mount is required.
Do you ship internationally?
Yes, we do!
You may contact us by email at email@example.com for more details.
What is your return policy?
Even though we want you to love this e-motor as much as we do, we know it is not for everyone. If you would like to return your Paradox Kinetics motor, you can do so by contacting us with your reason for return within 14 days of your purchase. We will provide you with return instructions.